Frequently asked questions
- The product isn’t showing up in the app
- The device is offline/inactive
- Push notifications not appearing
- Power saving mode and power consumption
- I forgot my password
- Multi-user Mode
- How to find the devices IMEI number
- What is the difference between "active" and "inactive"?
- Incorrect motion alerts - when installed in a boat
- Change of ownership
- Poor accuracy or wrong location shown on the map
- Poor refresh rates and inaccurate location history
- Why do I get a message saying that the device has gone offline?
- What's the difference between 'last connected' and 'position time'?
- Signup or login errors in the SweTrack Live app
- Getting a replacement power cable
- Restart the product
- My device shows a position in China