An active product (online) is a SweTrack Lite device that currently reports location data to the live tracking service. Products manufactured after April 2019 are active when the vehicle is moving, this due to a power saving mode, while older products are always active and constantly report location data. It is possible to update an older product so that the power saving mode is activated - read more by clicking here.
If the product is inactive (offline), it usually means that the vehicle is not in motion, in cases where your product has the power saving mode activated from the factory. It can also be due to a problem with the power supply, or to a payment problem. Read more by clicking here.