How do I get in touch with your support?
We offer free support on all SweTrack products, regardless of where the product was purchased.
Before you contact us, we would like to encourage you to read the accompanying documentation and see if the answer to your question is here in the support center. If not, you are welcome to send us an email at email@example.com and we will help you shortly. If your question concerns a specific product, it is important that you attach the product's IMEI number or your username on SweTrack Live so that we can troubleshoot the affected product directly. The IMEI number is on the box of the product and, where applicable, marked on the product itself with a sticker or any other marking.
Please send only one email per case. We use a case management system that means that all cases are handled in chronological order. Your case will therefore not be resolved more quickly by sending several identical emails. Virtually all matters we receive during office hours are answered.
Do you have any support via telephone?
Why do you not have any telephone support?
We are a modern company that strives for maximum efficiency in all matters. By working with a computerized (e-mail-based) support tool, we get several benefits:
- Everything is documented - both you and we can easily see what happened during a case.
- Higher availability - our staff can answer support questions via our internal apps and tools no matter where the person is. You can also reach us when it suits you, without having to take into account, for example, telephone hours.
More people get help faster - by not limiting ourselves to a telephone line, we can help several people at the same time, which actually means that our cases are resolved faster than if we, for example, worked with a telephone queue. It is not uncommon for us to be able to work on several troubleshooting cases at the same time.