Troubleshooting
- 1. The product isn’t showing up in the app
- 2. The device is offline/inactive
- 3. Push notifications not appearing
- 4. I forgot my password
- 5. How to find the devices IMEI number
- 6. Incorrect motion alerts - when installed in a boat
- 7. Poor accuracy or wrong location shown on the map
- 8. Poor refresh rates and inaccurate location history
- 9. Why do I get a message saying that the device has gone offline?
- 10. Signup or login errors in the SweTrack Live app
- 11. Getting a replacement power cable
- 12. Restart the product
- 13. My device shows a position in China