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  1. SweTrack Knowledge Base
  2. SweTrack Lite
  3. Troubleshooting

Troubleshooting

  • 1. The product isn’t showing up in the app
  • 2. The device is offline/inactive
  • 3. Push notifications not appearing 
  • 4. I forgot my password
  • 5. How to find the devices IMEI number
  • 6. Incorrect motion alerts - when installed in a boat 
  • 7. Poor accuracy or wrong location shown on the map
  • 8. Poor refresh rates and inaccurate location history
  • 9. Why do I get a message saying that the device has gone offline?
  • 10. Signup or login errors in the SweTrack Live app
  • 11. Getting a replacement power cable
  • 12. Restart the product
  • 13. My device shows a position in China
SweTrack Knowledge Base
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