All current products from SweTrack have a built-in SIM card, a so-called M2M card (can also be called a telematics card) which is used for the device to be able to connect to the network and report its position data to our web platform. An M2M card differs from a "regular" SIM card in that the M2M card is carrier independent, and is intended for use in IoT products - i.e. smart connected devices - unlike "regular" SIM cards, which are intended for use in, for example, mobile phones.
In order for the SIM card, and thus also the product, to work, you need to have an active data plan. This can also be called a subscription, but as our service does not contain any complicated conditions such as a commitment period or a notice period, we have chosen to call it a data plan to clarify the difference to what is traditionally called a subscription.
Why does it cost money? What am I paying for?
The data plan's monthly fee is there to cover the costs that arise when the devices consume mobile data traffic (surf), as well as to enable maintenance of the control platforms that make the products work correctly, read on for more information. So it's not the mobile app that you pay for, but the network connection - just like the subscription to your mobile phone or the prepaid cards that used to be common in track transmitters, including our own older products. Through its own integrated SIM card, the product also works seamlessly through all countries within the EU and Schengen.
Never replace the built-in SIM card
Never replace the SIM card that is built-in/pre-installed in the product unless our customer service asks you to do so. If you are asked to replace the SIM card, which happens very rarely, it is important that you use the SIM card that we send you and that you follow the instructions we give you to replace the card and restart the product correctly .
You must also never dispose of the built-in SIM card without a request from customer service. We reserve the right to charge an administrative fee for sending out a new SIM card in light of improper disposal of the built-in SIM card. If you have accidentally removed the built-in SIM card, immediately re-insert the SIM card and follow the instructions to restart the product and contact customer service for unlocking and it will start working normally again.
If you replace the SIM card with another SIM card on your own initiative, the product will not work, because the product as previously mentioned needs to be in contact with our servers and our telematics platform to work correctly. This, again, is only possible with the built-in SIM card included in the product when you purchase it. However, if you have replaced the built-in SIM card with another SIM card, immediately follow the instructions at the end of the previous paragraph to restore full functionality.
Never mount the built-in SIM card in any other equipment
You should never try to insert the pre-installed SIM card into any other equipment, such as tablets, 3G routers or other IoT products; The SIM card must only be used in the SweTrack device and is permanently deactivated if our platform detects that the SIM card has been installed in a terminal other than the SweTrack device.
Never perform hardware modifications without prompting
As a general rule, you should never carry out unauthorized hardware modifications of any kind, such as replacing the SIM card or attempting to modify other components of the product, as this will result in the hardware warranty being broken unless you have been specifically requested to make such a modification, for example in troubleshooting or product development purposes.
* MDM = Mobile Device Management, sv. young mobile device control platform, a system used to control and monitor devices connected to a mobile data network.