When you try to create your account, you may receive an error message indicating that the IMEI number is incorrect or already in use. This can be due to three things:
- You, or someone else, have already created an account with this IMEI number.
- You entered an incorrect IMEI number. Check the number and try again - make sure you read the correct number from the box. The IMEI number should start with 35250309 for models of SweTrack Lite.
You entered the wrong email address when you created the account. For example, you may have misspelled the address or accidentally entered your work email instead of your private email. When you create the account, a confirmation email is always sent to your email address, if you have not received the email and can not log in - contact us and provide the IMEI number and we will look at what went wrong.
First, make sure you have entered the correct number and that you have not already created an account. If you do not get further, email us at firstname.lastname@example.org and attach the device's IMEI number and we will help you troubleshoot the problem.
If you are not able to log in to an existing account, you can use the Forgot Password feature that you access from the login page in the mobile app and the web app. You can also email us to get the password reset, but keep in mind that for security reasons you then need to email us from the address that is linked to the account so we can verify that you have permission to access the account.